A little help before you dive in
Your questions,
answered.
Choosing your mask, exploring a tint or checking an order? Start here.
Masks & fit
Does every mask come with a snorkel?
Yes. Every Sirens mask comes with a matching snorkel, including our Women’s Masks and Custom Masks. You’ll find the details for your chosen set on its product page.
What is the difference between Women’s and Custom Masks?
Our Women’s Masks collection features our plain-colour styles. Custom Masks brings together our tinted, reflective and designer styles. Check the individual product page for its lens finish, specifications and current price.
How do I choose the right fit?
A comfortable fit depends on your face shape. Our masks feature super-soft silicone, but no single mask fits every face. If you’re unsure, contact us with the style you’re considering before ordering.
Do you have sets for children?
Yes — our Little Sirens Snorkel Set is designed for children, with the product page giving an age guide of 5–10 years. This is a guide rather than a guarantee of fit. Explore Little Sirens and check the set’s details before choosing.
Lenses & colour
Why can a tinted lens look different in different photos?
Tinted and reflective coatings can look different as the light and viewing angle change. Product photos, tint videos and lifestyle images help show those differences. Screen settings can also affect how colours appear.
Where can I see the lens tint in motion?
On Custom Mask pages with a tint video, select the video immediately after the main product photo. It shows the matching mask moving in the light so you can see its finish from different angles. If you need help choosing a tint, ask us about the mask by name.
Orders & enquiries
Where is Sirens based, and how do I check delivery details?
We’re based in Hervey Bay, Queensland, Australia, and aim to dispatch orders within 2–5 business days after payment is confirmed. Dispatch is separate from delivery time. Review the shipping charge at checkout and read our delivery and returns policy for international charges, delivery details and missing-parcel help. If you need an order by a particular date, contact us before ordering.
How do I get help with an order, return or product issue?
Please contact us or email sirensdive@gmail.com with your order number and a short description of what you need help with. For a product issue, include photos if available so we can understand the problem. Our returns policy explains change-of-mind requests and remedies for faulty or misdescribed products, without limiting your consumer-law rights.
Can I collaborate with Sirens on a shoot?
We’d love to hear your idea. Visit Work with us to share your concept, location, timing and portfolio. We discuss suitable collaborations and agree the details together before a shoot.
Still have a question?
Tell us the mask name or include your order number, and we’ll help you take the next step.
Contact the Sirens team ↗